FAQ - Frequently Asked Questions

FAQ

Find quick answers about Passos Sports - shipping, sizing, orders, returns and more.

Products & Quality
Why are the jerseys so much cheaper than other stores? โ–ผ
Our products are much cheaper because we ship directly to you from the source. By selling exclusively online, we completely cut out the middlemen, retail rent, and employee overhead - allowing us to pass those savings directly to you. 3 jerseys for $100 is our signature deal!
What is the quality of the jerseys? โ–ผ
Your jerseys will arrive in perfect, brand new condition! They are fan version replica jerseys - the same style worn by millions of fans worldwide. Every jersey is quality-checked before shipping. Should your experience be anything short of perfect, contact us and we will make it right.
Are these fan version or player version jerseys? โ–ผ
All jerseys sold at Passos Sports are fan version replicas. We do not carry player version (authentic) jerseys. Fan jerseys are the same style worn by millions of supporters worldwide and are perfect for representing your team.
How does the custom name & number printing look? โ–ผ
The printing and font for customization is specific to each team - it is NOT generic. It uses the exact same design as the one used by players on the field. Just add "Customize +$10" as a variant when ordering and include your desired name and number in the order notes.
How should I wash and dry my jersey? โ–ผ
For best care and longer lifespan:
  • Best: Hand wash cold and air dry
  • If machine washing: cold water, gentle cycle, inside-out
  • Never tumble dry on high heat
  • Do not bleach
  • Do not iron logos, numbers, or patches
  • Do not dry clean
  • Hang or lay flat to dry
Sizing & Fit
Are your products guaranteed to fit? โ–ผ
We have a full size chart available on our Size Chart page. Every jersey has a different style so measurements may vary slightly. We typically recommend going 1-2 sizes above your usual t-shirt size for a better fit, especially for customized jerseys. We offer easy exchanges on non-customized items.
What sizes do you carry? โ–ผ
We carry S, M, L, XL, 2XL, and 3XL for most jerseys. If a size does not appear in the dropdown menu, we are currently out of stock for that size. We restock regularly, so check back soon.
Why can't I find my size? โ–ผ
If your size is not showing in the product options, it means we are out of stock for that particular size. We are constantly working to expand our inventory. Check back soon or contact us on WhatsApp and we will notify you when it restocks.
Shipping & Delivery
How long until I receive my order? โ–ผ
Standard shipping: 7-15 business days for the US and Canada. International orders may take 15-25 days. We process all orders within 24-48 hours of purchase. Tracking information is sent via email 7-9 days after your order, or sooner.
I haven't received my confirmation email or tracking number. What do I do? โ–ผ
Please check your spam/junk folder first. Tracking numbers are sent roughly 7-9 days after your order placement. If you still have not received any communication, contact us at passossportss@gmail.com or message us on WhatsApp at +1 (781) 513-1452 - we respond same day!
Do you offer free shipping? โ–ผ
Yes! We offer free shipping on orders over $100 to the US and Canada. For our bundle deal (3 jerseys for $100), you automatically qualify for free shipping.
What is your Delivery Guarantee? โ–ผ
We guarantee delivery on every order. If your package is lost in transit or seized by customs, we will resend your order at no additional cost. See our full Delivery Guarantee page for details.
Are there any customs fees or taxes? โ–ผ
We do not charge taxes on your orders. Most orders arrive without any additional fees. However, customs fees are determined by your country and are the customer's responsibility if assessed. This is uncommon for our orders.
Returns & Exchanges
What is your return policy? โ–ผ
We offer a 30-day return and exchange policy on non-customized items in original condition. Customized jerseys (with name/number printing) are final sale and cannot be returned. See our full Return Policy page for details.
What if my package arrives damaged? โ–ผ
We sincerely apologize if this happens. Contact us within 10 days of delivery and send photos of the damaged item. We will file a claim and replace your jersey as quickly as possible at no cost to you.
Orders & Payment
What payment methods do you accept? โ–ผ
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay. All transactions are secured with SSL encryption for your safety.
Why do you need my billing address and CVV? โ–ผ
As a fraud prevention measure, we verify that your billing address and CVV match what your credit card company has on file. This protects you as much as it protects us. Please provide accurate billing information for the fastest processing.
Do you offer bulk or team orders? โ–ผ
Yes! We offer special pricing for bulk and team orders (10+ jerseys). Contact us on WhatsApp at +1 (781) 513-1452 or email passossportss@gmail.com for a custom quote. We also do custom printing for teams and events.

Still have questions?

Our team is available via WhatsApp and email - we respond same day!

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