Delivery Guarantee

100% Delivery Protected

Our Promise to You

At Passos Sports, we want you to shop with complete confidence. While the vast majority of orders arrive without any issues, we understand that circumstances beyond our control can sometimes affect delivery.

If your package is lost in transit or seized by customs, we will promptly resend your order at absolutely no additional cost. This guarantee reflects our commitment to ensuring you receive the products you purchased, no matter what.

How Our Guarantee Works

Place Your Order

Shop normally on passossports.com. Every order is automatically covered by our Delivery Guarantee.

Track Your Package

You receive tracking information via email 7-9 days after your order. Use our Track Your Order page anytime.

Contact Us If There Is an Issue

If your package does not arrive within the estimated timeframe, contact us on WhatsApp or email. We investigate immediately.

We Make It Right - Free

If your package is confirmed lost or seized by customs, we reship your entire order at zero additional cost. No questions asked.

Guarantee Requirements

Authorized Purchases Only: Applies only to purchases made directly through passossports.com.
Proof of Purchase: Provide your order number or receipt when making a claim.
Correct Shipping Address: The guarantee does not cover orders placed with incorrect shipping addresses. Always double-check your address before ordering.
Contact Within 30 Days: Contact us within 30 days of your expected delivery date to file a claim.

What Is Not Covered

Orders where an incorrect shipping address was provided at checkout
Packages successfully delivered to the correct address but then lost or stolen from your property
Orders purchased through unauthorized third-party sellers