Return and Refund Policy

Return and Refund Policy

30-Day Satisfaction Guarantee: We stand behind every jersey we sell. If you are not 100% satisfied with your order, contact us within 30 days of delivery and we will make it right.

What We Accept for Return

  • Items in original, unworn condition with tags attached
  • Items returned within 30 days of delivery date
  • Items in their original packaging (when possible)
  • Defective or incorrect items - we cover all shipping costs

What Cannot Be Returned

  • Customized jerseys (with name, number, or patch printing) - All customized sales are final
  • Items that have been worn, washed, or damaged by the customer
  • Items returned after 30 days from delivery

Refunds

Approved refunds are processed within 5-7 business days back to your original payment method.

Exchanges

We offer free size exchanges on non-customized items. Just contact us and we'll sort it out.

Damaged Items

If your item arrives damaged, contact us with photos within 10 days - we reship for free, no questions asked.

Wrong Item Sent

If we sent the wrong item, we'll send the correct one immediately and cover all return shipping costs.

How to Start a Return

1

Contact Us First

Reach out via WhatsApp (+1 781-513-1452) or email (passossportss@gmail.com) within 30 days of receiving your order.

2

Provide Your Order Details

Share your order number, the item you want to return, and the reason (wrong size, defect, etc.).

3

Get Return Instructions

We will provide you with return shipping instructions within 24 hours. For defective or wrong items, we pay the return shipping.

4

Receive Your Refund or Exchange

Once we receive the returned item, your refund or exchange is processed within 5-7 business days.

Questions About a Return?

Our team responds same day on WhatsApp. Let us help!

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